FAQs & Delivery Rates

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Rates for courier and packaging service

I have tried and tested several methods of delivering and packing my Prodotti Artigiani and have selected the safest and most reliable way to ensure that your items arrive on-time and in the best possible condition.

Description Price What’s included?
Orders under £60 £10 Safe and reliable packaging, Door-to door next day* courier service.
Orders over £60 FREE Safe and reliable packaging, Door-to door next day* courier service.

*Please note that, because all our products are hand-made by me and a limited staff working flat out to keep our customers happy, I can only get orders to the delivery service twice a week (normally on Wednesdays and Thursdays but this can change according to seasonal availability of products).

Equally, while we try to ensure that the next day courier service actually is delivery the following day for all orders once they are dispatched, we are obviously in the hands of the carriers.  They promise us this, but we regret we cannot be held responsible for deliveries that are late due to circumstances beyond our control.  However all our parcels are sent with their tracking information emailed to clients so that customers can follow the order’s progress.

 

Policy on returns

To ensure that all food items received by yourself are safe, hygienic and have not been tampered with in any way, I operate a strict no returns policy. However, in the unlikely event that any of my products are damaged or spoiled in any way please email me and I will do my best to put it right.