A: Because all our ingredients are carefully chosen and prepared over a long period to provide the best possible flavours without preservatives, colourings, flavourings or any other type of artificial additions. Inevitably such labour-intensive and high-quality products attract a premium price, but we think it’s worth it for the amazing flavours that result. When we say ‘genuine Mediterranean flavours’, ‘traditionally home-cooked’, ‘freshly baked’, ‘quality ingredients’, we can back this up and we’re proud of it!
A: When we do it is clearly stated on the label (as in our Panforte). However, although we do keep nuts and seeds on the premises all efforts are made to ensure that no cross-contamination takes place. However, we would advise those with nut allergies to take this into consideration and taste a minute portion of even nut-free products before consuming larger quantities.
A: We only use selected, seasonal ingredients. Some of these are either not of the quality we demand or only appear at certain times of the year (such as wild garlic). Accordingly, therefore, there may be times when we are out of stock.
A: Most of them are, yes. Unless otherwise stated, or if they include meat, for example, they are suitable for vegetarians, vegans, and (again unless otherwise stated) are gluten free or suitable for diabetics. Indeed the long slow cooking of most of our range ensures that the fat, sugar and salt content is drastically reduced compared to most conventional manufactured sauces, dips and toppings. Thus those on low-sugar or low-salt regimes can safely use our products.
A: Perfectly possible. The recommended period is that required by law to be placed on the product but we know from experience that, assuming it has been kept refrigerated it will last much longer – up to three weeks in most cases.
A: Yes. We recommend that all products that do not require refrigeration either immediately or after opening should be kept only in a cool, dark, dry cupboard as other forms of storage where light, heat or damp are involved may drastically affect the longevity of the product.
A: Totally. Olive oil always thickens to a dense consistency and loses its transparency when refrigerated but this is not in any way harmful. After a few minutes at room temperature the consistency and transparency will return to normal..
I have tried and tested several methods of delivering and packing my Prodotti Artigiani and have selected the safest and most reliable way to ensure that your items arrive on-time and in the best possible condition.
|Orders under £60||£10||Safe and reliable packaging, Door-to door next day* courier service.|
|Orders over £60||FREE||Safe and reliable packaging, Door-to door next day* courier service.|
*Please note that, because all our products are hand-made by me and a limited staff working flat out to keep our customers happy, I can only get orders to the delivery service twice a week (normally on Wednesdays and Thursdays but this can change according to seasonal availability of products).
Equally, while we try to ensure that the next day courier service actually is delivery the following day for all orders once they are dispatched, we are obviously in the hands of the carriers. They promise us this, but we regret we cannot be held responsible for deliveries that are late due to circumstances beyond our control. However all our parcels are sent with their tracking information emailed to clients so that customers can follow the order’s progress.
To ensure that all food items received by yourself are safe, hygienic and have not been tampered with in any way, I operate a strict no returns policy. However, in the unlikely event that any of my products are damaged or spoiled in any way please email me and I will do my best to put it right.